Refund policy
Thank you for shopping with us. We are committed to providing a smooth and satisfactory shopping experience.
1. Return Period
You may request a return within 30 days of receiving your order.
Eligible returns within this period are free of charge, and we will cover the return shipping costs.
2. Return Conditions
To be eligible for a return, the item must:
- Be unused and in its original condition;
- Include the original packaging, accessories, manuals, and gifts, if applicable;
- Not be damaged or altered;
- Be suitable for resale.
Items that have been used, damaged, or returned after the 30-day period may not be accepted.
3. Return Process
To request a return, please contact our customer service team within 30 days of receiving your order. We will provide you with the return instructions and, where applicable, a prepaid return shipping label.
Please do not send the item back without contacting us first.
4. Refund Processing
Once we receive and inspect the returned item, we will process your refund within 3 days.
The refund will be issued to your original payment account or payment method. Please note that the actual time for the funds to appear in your account may vary depending on your bank or payment provider.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will arrange an appropriate solution, such as a replacement or full refund, and cover the related return shipping costs.
6. Contact Us
If you have any questions about returns or refunds, please contact our customer service team for assistance.